Reviews
Recommend
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Information
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Staff
Reviews
Psychiatry-UK
2023-07-24
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 24th July 2023
2023-07-28 15:52:15
Response from Psychiatry-UK
Thank you for taking the time to recommend Psychiatry-UK. It is really helpful for us to receive patient feedback, good or bad, to be able to share with the relevant teams and ensure that any changes or updates are made to our processes if needed. We are pleased to hear that your experience of our service has been so positive.
Psychiatry-UK
2023-07-24
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 24th July 2023
I can not fault the service, the response times to my queries were answered quickly by my prescriber and questions I had were always answered. Maybe a bit more time going through the feedback forms each week to manage expectations and also talk about the pros and cons of the different doses.
2023-07-28 15:59:01
Response from Psychiatry-UK
Thank you writing a review to let us know that your journey through P-UK has been so positive. Our teams really do strive to ensure our patients have the best experience, but it is helpful to know that we were able to respond to your queries quickly and provide answers to your questions. We have noted your comments, which are very useful, regarding feedback forms and the need for more detailed information about the titration process, and will pass your feedback on to the relevant team. We hope you are now settled on your medication and we wish you the best of luck moving forward.
Psychiatry-UK
2023-07-24
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 24th July 2023
I can’t recommend this enough, very helpful and considerate and extremely friendly
2023-07-28 15:41:30
Response from Psychiatry-UK
Thank you for taking the time to post a review. It is really helpful for us to receive patient feedback, good or bad, to be able to share with the relevant teams and ensure that any changes or updates are made to our processes if needed. We are pleased to hear that your experience of our service has been so positive. Thank you for recommending Psychiatry-UK.
Psychiatry-UK
2023-07-24
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 24th July 2023
The whole process, in my experience, was excellent. I was guided throughout, provided relevant and timely reminders and the communication with the team was also very positive. Once I had access to the specialist team, formulating and preparing my care/treatment was very much person-centred.
2023-07-28 15:38:36
Response from Psychiatry-UK
Thak you for leaving a review. Our teams really do strive to make the journey through P-UK as smooth and simple as possible, but it is particularly rewarding to hear that you found your treatment programme to be person-centred and that the care you received was excellent. Thank you for recommending P-UK. I will pass on your feedback to the appropriate teams and we wish you the best of luck moving forward.
Psychiatry-UK
2023-07-23
Person
3
5
0
Written by a NHS patient
Written by a NHS patient 23rd July 2023
After a years wait for assessment, I’m surprised how quickly the assessment period was over and no explanation about diagnosis. Feeling very lost as unable to take the medication - I thought I would easily gain access to counselling after assessment but actually have had no support I have to go back to GP.
2023-07-28 15:18:18
Response from Psychiatry-UK
Thank you for taking the time to leave a review. We are really sorry to hear that you are struggling and have not felt supported after your assessment. Although we are unable to help with any patient issues here, our Patient Experience Team would be happy to answer any questions you have about your diagnosis and explain in more detail the options that are available to you post-diagnosis. You can get in touch with them at: experience@psychiatry-uk.com. They will also be able to signpost you to organisations that can provide additional support to help you move forward.
Psychiatry-UK
2023-07-23
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 23rd July 2023
I found my experience with psychiatry uk very positive and effective for my adhd. Patient portal was easy to use but make sure you use google chrome not safari as it doesn’t open some of the forms correctly.
Everyone I spoke/ wrote to was very nice, understanding and replied quickly. My titration nurse was fantastic and let me try lots of options until I found the one that works for me.
2023-07-28 15:04:24
Response from Psychiatry-UK
Thank you for taking the time to leave a review. It is particularly useful to hear that you found our processes straightforward and our portal easy to use. We are also pleased that you found our staff both helpful and understanding, and I will make sure I pass your feedback on to our titration team as so many of them really do go above and beyond to help our patients. Thank you for recommending P-UK.
Psychiatry-UK
2023-07-22
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 22nd July 2023
Not only was the process speedy, but also friendly, approachable and understanding. The prescribing team (Debbie Linton in particular) were constantly available to answer any questions and concerns without any trouble, and I was never made to feel like an annoyance.
Furthermore, the team were seemingly always available to help. Even when they reasonably shouldn't be - like the evening or the weekend - which was honestly shocking; and super helpful given the challenges of timekeeping that ADHD presents. My particular prescriber was endlessly patient with my anxieties and queries, making time to thoroughly answer my questions and provide me with decisions about my care - helping me feel in control and cared for.
On top of this, the assessment process was infinitely faster than the alternative NHS waiting lists, and was a comprehensive process all the same. One criticism in this area it would be a lack of specific guidance on answering the questionnaires; which did make answering them in a timely manner a challenge for someone with ADHD. Perhaps some more information on the questionnaire itself, or a separate document attached to offer some guidance for the subject and their family/carers.
A further criticism would be the structure of the medication review forms on the Web portal which have a tendency to stack up if you miss one. This means there's some confusion about which one you should fill out each time because they aren't ordered by date issued or marked in any way beyond a number: I.e. 'form 3' for a previous medication titration, say 30mg, and 'form 3' for 40mg share the same name on the website - making it confusing which you should click. This meant that in my case, I have several forms available to fill in at any one time, and because I don't which I did last time I never know which one to do this time. I would suggest a more detailed presentation of the forms to alleviate this problem.
A final criticism is the threat of discharge if you don't contact the team for a given time. An inherent part of living with ADHD is a difficulty with organisation and time keeping, and sometimes you forget to do the forms. And if you miss the email reminders you may end up discharged. Though I see the necessity of staying in touch during the titration process for safety and legality, it could be more accommodating for ADHD symptoms in that regard.
One final note I'd like to make is on the inclusivity of the process. While the official stuff like prescriptions and addresses have to stick legal names and gender markers, the individual staff and personal sections of the website are very accommodating for those of us with preferred names and gender markers who haven't made official changes. That was really reassuring and made the process far more comfortable than the GP visits.
2023-07-28 14:58:15
Response from Psychiatry-UK
Thank you for leaving such a detailed and insightful review. Our role here is to pass on patient feedback to the appropriate teams to improve our future service where possible. We are currently doing a big piece of work to make our forms more accessible for our patients, as we know many of our patients struggle with these. It would be very helpful to be able to speak with you directly about your thoughts on how we can improve this process. If this is something you would consider, please get in touch with us at: experience@psychiatry-uk. We have also noted your comments regarding the threat of discharge, and we are aware that this can be worrying for some of our patients. Unfortunately, we need to keep to a strict timeline where possible to try to reduce titration wait times for our patients. Finally, your note on the inclusivity of our processes is very valuable, as this is another area that we have strived to get right. Thank you for recommending Psychiatry-UK.
Psychiatry-UK
2023-07-22
Person
5
5
0
Written by a private patient
Written by a private patient 22nd July 2023
Dr Omar Tariq, was very professional, knowledgeable and friendly to speak to for us and our son. He was available promptly at the time of the appointment.
We found it very helpful to speak to him.
2023-07-28 14:39:13
Response from Psychiatry-UK
Thank you for leaving a review to let us know that your consultation has been such a positive experience for your family. It is always helpful for us to hear about our patients' journey through P-UK, and to be able to pass feedback on to the relevant teams. Thank you for recommending our service.
Psychiatry-UK
2023-07-22
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 22nd July 2023
Diagnosis and care has been an insightful process, though at the stage of start of titration process there were some confusing issues and I made a complaint.
I then received a message telling me that titration would start in two weeks and they again asked me for an ECG, but my doctor refused as I had not started medication. I replied to the email that I had received to explain this, and gave all my details, but was then told I did not exist on the system. This caused a bit of panic along with a long delay in me starting titration. I put in a complaint and then titration started.
Once we had been through this little bit of drama, things went much more smoothly, and the nurse was fantastic. All in all, it has been a positive and life changing experience for me.
2023-07-28 14:33:25
Response from Psychiatry-UK
Thank you for leaving a review. We appreciate that you had some difficulties at the start of titration, leading you to make a complaint. However, we are pleased to hear that your issues were addressed and you were able to move forward with your medication. It is always very rewarding for us to hear that for some of our patients the treatment we provide is life-changing, and I will pass on your feedback to the relevant teams. Thank you for recommending our service.
Psychiatry-UK
2023-07-19
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 19th July 2023
The process of setting up a Portal account was extremely
challenging and daunting as a first time experience and I needed
to contact my local medical centre to help me deal with the
paperwork and form filling process. A truly nerve racking experience.
Can this be simplified in any way to make it less intimidating.
Once the information gathering process was complete it was
a case of waiting for the actual appointment date with the Consultant.
On the day of the appointment I was presented with another unexpected hurdle of
filling in an AQ50 form online which was a bewildering and stressful experience finding myself linked onto some unrelated women's autism website. I had to phone the office for help but couldn't get to speak to anyone other than technical support who tried to help by putting me on hold for several minutes listening to a loud abrasive music soundtrack which I couldn't turn down. Finally got a call from Dan who was very kindly guided me through the final stage to Microsoft Teams and then to my appointment. What a very stressful ordeal.
The appointment itself was excellent - very calming, reassuring and professional
Work needs to be done to lessen the connection ordeal for first time users by explaining clearly at the outset what is going to happen and precisely which option to chose before joining the video call. It's not obvious to first time users.
2023-07-21 14:32:59
Response from Psychiatry-UK
Thank you for leaving such detailed feedback. We are really sorry to hear that you have found our processes so stressful. As an online company, we are often able to offer a shorter waiting time for assessment/treatment, but we know that our portal can be challenging for some patients, particularly those who struggle with technology. As specialists in the field of neurodiversity, we are continuously working to improve accessibility and are close to finishing a project that will make completing forms easier for our patients. Would you be willing to contact us directly to discuss the issues you have encountered in more detail and describe how we could have made things simpler for you? If this is something you would consider, please could you contact our Patient Experience Team: experience@psychiatry-uk.com.
Psychiatry-UK was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Psychiatry-UK: http://iwgc.net/empzu